netcup support

E-mail support: mo – fr | 8am – 10pm

Phone support: mo – fr | 9am – 5pm

Our languages: English, German

Support via ticket

We are happy to assist you with any question regarding our products. Whether you have questions on accounting, our tech stack or general issues, we are happy to help you.

Please open separate tickets for inquiries about different products. If you are already our customer, please use the email you have in your account.


Your ticket should include:

  • customer ID (if you already have one)
  • email 
  • product
  • your query

Open a ticket

Call us

You need urgent help? Our team of experienced engineers is available for you from Monday to Friday 9-17 (MET).


Use this number for calls from outside Germany or from mobile networks:


+49 721 754 0 755 0


Emergency Support

Your web account or server is not accessible? Do you suspect a technical failure?

Then please find out here if the outage is already known. If not, you can reach one of our technicians around the clock directly via this phone number: +49 721 754 0 755 5