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FAQ

Server

Is there protection against DDoS attacks?

How do the Generation 10 VPS differ from Generation 9?

What is the difference between the VPS Generation 10 and the Generation 10s?

Is it possible to upgrade from Generation 9 (or older) to Generation 10?

What is meant by hourly-based rates?

Are the VPS of the old generation 9 (and older) still available for order?

What does the designation VIE, NUE and "no preference" mean?

What are the advantages of deciding on which location (Nuremberg or Vienna) to host my VPS?

Do I have any disadvantages if I choose "no preference" for vServer location?

Why are the VPS in Nuremberg and Vienna more expensive compared to "no preference"?

If I selected "no preference", can the location change after the fact?

If I already own an older generation vServer, will it be forced to move to a different location in the future?

Can I view the location after placing the order?

Do the VPS at the Vienna site have the same features as those at the Nuremberg site?

Are additional IPs differentiated by location?

Will there also be Storage Space in Vienna and if so, can it be combined with vServer from Nuremberg?

Are the vServers of the VPS VIE located in netcup's own data centers?

Will there be more locations in the future?

Who is responsible for customer support for vServers in Vienna?

What about data protection at the Vienna vServer location?

Can I change the location of my vServer afterwards or automatically migrate an existing server?

Can the products be combined with vouchers?

How do I contact the Vienna site support?

My question is not listed here. Where can I find an answer?

What are the minimum contract period?

More information about the topic Server

Webhosting

What is Webhosting?

Can I host a website without knowing how to code?

Can I use netcup Webhosting for more than just hosting a website?

Can I use my website with additional domains?

Why does the Webhosting 1000 offering have a longer minimum contract period?

What are the advantages of deciding at which location (Nuremberg or Vienna) my Webhosting plan will be located?

Are the reseller Webhosting plans also available in Vienna?

What is the new pricing structure of the netcup Webhosting products?

Can an existing tariff be subsequently moved between sites?

Can I view the location after placing the order?

If I already have a Webhosting plan, will it be forced to move to another location in the future?

Do the Webhosting plans at the Vienna site have the same features as those at the Nuremberg site?

Are the Webhosting plans in Vienna located in netcup's own data centers?

Will there be more locations in the future?

Who is responsible for customer support for the Webhosting plans in Vienna?

What about data protection at the Vienna Webhosting location?

My question is not listed here. Where can I find an answer?

How is support for the Vienna site contacted?

Is there a guide for using Let's Encrypt to secure my Domain?

More information about the topic webhosting

Domain

What is a domain?

What is a Domain Name Registrar?

Who or what is ICANN?

Can a domain be modified or changed at a later date?

Is there a guide for using Let's Encrypt to secure my Domain?

More information about the topic domain

Certificate

Which implementation do netcup certificates use?

Must I pay for a certificate?

Why should I use a certificate?

My question is not listed here. Where can I find an answer?

I am using my domain in a web hosting. Can I get a free certificate via Let's Encrypt?

More information about the topic certificate

SOGo Groupware

What platforms are compatible with netcup's SOGo products?

Is it possible to share inboxes?

Is it possible to share calendars?

Is it possible to share contacts?

Is my data protected from data loss?

More information about the topic SOGo

ARM-Server

Are there any differences in the Server Control Panel (SCP) between ARM and x86 servers?

What are the main differences between ARM and x86 servers?

Do you offer hourly-based billing on ARM servers?

How is software compatibility on ARM servers?

Are operating systems for ARM servers different?

Are all operating system images that are currently available for x86 servers also available for ARM servers?

What are the advantages of ARM servers over x86 servers?

Can I install Windows on ARM servers?

Are there any disadvantages to using ARM servers?

Where are the ARM servers located?

Local Block Storage

What is Local Block Storage?

For which products is Local Block Storage available?

How can I add Local Block Storage to my server?

Are there any restrictions regarding the file systems that netcup supports with Local Block Storage?

Is a reduction in storage capacity possible?

How is Local Block Storage billed?

What are the advantages of Local Block Storage?

Are there any limits to using Local Block Storage?

What are the use cases for which Local Block Storage might be less suitable?

Root-Server Generation 11

What distinguishes the G11 root server?

Can I upgrade my existing root server from Generation 9.5 to Generation 11?

Can the root servers of the previous generation 9.5 still be ordered?

Can I also configure my root server with Windows?

How does Generation 11 improve performance?

What is the faster data transfer rate in Generation 11?

What is the energy balance of the Generation 11 root server?

What are the minimum contract periods for Generation 11?

VPS G11

What are the main differences between the VPS Generation 11 and Generation 10?

Can I upgrade from Generation 10 to Generation 11?

What advantages do Generation 11 VPSs offer compared to older generations?

Are there special rates or contract periods for Generation 11?

Can I choose the location of my VPS with Generation 11?

How do Generation 11 VPSs differ from other VPS providers on the market?

Which operating systems are supported on the Generation 11 VPS?

Can I scale the performance of my VPS server?

What is the difference between VPS Generation 11 and Generation 11s?

Is it possible to upgrade from Generation 11s to a Generation 11 product?