DDoS (Distributed Denial of Service) attacks have been on the increase recently. These involve remote-controlled networks of compromised computers ("botnets") overloading services on a server by sending a vast number of requests. We offer an anti-DDoS filter with a bandwidth of 2 Tbit/s for all our root servers, managed servers, and dedicated server solutions. This filter is activated automatically as soon as your server experiences a substantial number of incoming packets or an equivalently high amount of traffic from the internet. Thanks to our comprehensive protection against DDoS attacks, the Anexia DDoS Guard, we protect your infrastructure against attacks up to layer 4.

With the VPS Generation 11s (s = small), the server location cannot be selected, but is fixed with the Nuremberg location. With the VPS Generation 11, the server location can be selected between Nuremberg, Vienna or with "no preference" when ordering.

No, it is not possible to upgrade from a previous generation to Generation 11, as the hardware used for the respective generations is always a perfect fit.

There is still the option of choosing between hourly rates and rates with a 12-month contract term.

With hourly rates, payment is made monthly in advance and is billed on an hourly basis when the contract is terminated. There are no minimum contract periods or notice periods for these rates.

No, the VPS of the old generations can no longer be ordered.

The designation "VIE", "NUE" or "MNZ"means that the physical location of the server is in the data center in Vienna (Austria), Nuremberg (Germany) or Manassas (USA). The selection "no preference Europe" means that the vServer is hosted at either the Vienna (Austria) location or the Nuremberg (Germany) one depending on free capacity.

The chosen vServer location always offers the shortest response times for those users who are geographically close. Due to the availability of two different server locations, there is also the possibility to realize GEO-redundant services.

No, the quality of our services is the same at all locations.

If "no preference Europe" is selected, we can optimize the expansion of our capacities and pass on the resulting cost advantage.

No, the location of the vServer cannot be changed after the time of order setup.

No, the location of existing vServers will not be changed.

Yes, the vServer location can be viewed in the CCP in the product overview.

Yes, the VPS at the Vienna (Austria) and Manassas (USA) sites have the same features as the VPS at the Nuremberg (Germany) site.

Yes, an IP is always permanently assigned to a site. Additional IPs must therefore be booked at the corresponding location.

No, the vServers are hosted in a data center of the Anexia Group.

We are constantly working on expanding our range.

We have a highly qualified support team that looks after all vServer locations.

The ISO 27701-certified data protection management system is also used at the server location in Manassas, Virginia, USA. However, there may be specific legal (data protection) implications for you due to the server location. Unfortunately, we are not permitted to provide you with legal advice in this regard. In Germany, out-of-court legal advice is regulated by the Legal Services Act. Only certain persons, such as lawyers, legal advisors, tax consultants and patent attorneys, are permitted to provide unrestricted, out-of-court, paid legal advice.

We will of course answer any questions about how we store personal data if you or your clients are affected by data storage. However, we are unfortunately unable to advise you on how to fulfill any legal obligations you may have in connection with this server location.

We ask for your understanding in this regard and recommend that you contact a lawyer you trust, especially if you are pursuing commercial objectives.

In Austria, the same GDPR rules apply as in the entire EU area.

No, a subsequent change is not possible. A migration is only possible by a new order at the desired location and manual transfer of all data.

Yes, all three variants can be combined with vouchers (except for hourly-based tariffs).

As before, via all communication channels listed on our support website. Requests from outside Europe are processed within 24 hours due to the time difference.

Our VPS ARM64 will also soon be available in Manassas. Further products are being planned.

If you have any further questions, please contact our support.

netcups Webhosting products provide you with an easy to use online presence with a variety of additional feature. Our Webhosting offerings also come with optional Domains so you can immediately link to your new web page.

Yes, you can. netcups Webhosting product stack offers a variety of alternatives for people with little or no programing experience including the popular and easy to use website builder WordPress.

Yes, you can. Alongside being a great solution for hosting your web site, our Webhosting products also come with support for advanced coding languages and include mail support so you can directly receive and send mails from your new domain.

Yes, you can. Adding netcup Domains is incredibly simple.

Yes, follow this guide if you are using netcup Webhosting.

We can now offer our customers the choice between Webhosting tariffs located in Nuremberg (Germany) and Vienna (Austria).At both locations, starting with our smallest plan, Webhosting 1000, you have the choice between a variety of included domain endings. Webhosting 1000 includes one included domain with the ending .eu, .de or .at.Starting with our larger tariffs, Webhosting 2000 and up, you may choose between even more domain endings: .at, .com, .li, .ch, .eu and .de are available here.

Choosing a regional location always provides the shortest response times for users in the geographical vicinity. In addition, there may be legal requirements that make it necessary to choose a specific location. However, in principle, the same GDPR rules apply in Austria as in the entire EU area. Furthermore, depending on the location, we offer the most popular domain endings as included domains.

Due to the favourable price of our smallest Webhosting 1000 offering and the costs for the included domain in the purchase, we had to set a higher minimum contract period of 24 months for this plan. However, this also allowed us to avoid having to charge a set-up fee for the tariff.

No, moving existing tariffs between sites is not possible.

Yes, our reseller Webhosting plans are now also available in Vienna. Nothing has changed in terms of the previous tariffs, but it is now possible to choose between the Nuremberg (Germany) and Vienna (Austria) locations.

Yes, the Webhosting server location can be viewed in the customer control panel (CCP) in the product overview.

No, there are no plans to move existing plans to another location.

Yes, the tariffs have the same features. However, the included domains differ, as indicated on the product page.

No, the Webhosting servers are hosted in a data center of the Anexia Group.

We are constantly working on expanding our range.

We have a highly qualified support team that looks after all Webhosting locations.

In Austria, the same GDPR rules apply as in the entire EU area.

As before, via all communication channels listed on our support website.

For further questions please contact our support.

A Domain is an easy-to-type and remember address that points to a specific, fixed IP address and the website or service behind that IP address.

A Domain Name Registrar is an entity or corporation, such as netcup, that issues new domains by registering them with the ICANN.

The Internet Corporation for Assigned Names and Numbers (ICANN) is a non-profit organization responsible for multiple services that are critical to the proper function of the internet. In the case of domains, its responsibility lies in defining and establishing new Top-level Domains (TLDs).

A domain in use cannot be changed after it has been issued. However, you can change the IP address that the domain currently directs to or use another domain to point to the same or a previously used IP address.

Yes, follow this guide if you are using netcup Webhosting.

netcup Certificates rely on TLS 1.2 using Elliptic-curve Diffie–Hellman (ECDH) as the key exchange algorithm with a 128 session encryption key size (bits), SHA2 as the hash function with a digest size of 256, RSA as the authentication mechanism and AES for the session cipher.

When using netcup services such as netcup Domain or netcup Webhosting, you have, by default, the option to use a free certificate from Let's Encrypt, a non-profit Certification Authority that provides free TLS certificates to the public. netcup certificates are for customers with specific or heightened needs that go beyond what Let's Encrypt offers. If you are uncertain whether your requirements warrant a netcup certificate, please contact our support, so that we can help you with any questions you may have.

Using certificates has a wide range of advantages, as they provide you and your visitors with additional security and assurance that the information transferred between your server and their browser has not been altered in any way. Beyond that, every modern internet browser will display a warning message when trying to access a domain that does not have a properly issued certificate, making them indispensable for modern internet usage.

Yes, follow this guide if you are using netcup web hosting.

If you have any further questions, please contact our support.

Our SOGo-based solution provides a browser-based interface and also supports a wide range of protocols (IMAP, IMAPS, SMTP, SMTPS, CalDAV and CardDAV). Thanks to this, our groupware solution can be integrated with a wide range of PCs, smartphones, mobile phones and tablets.

Yes, inboxes can be shared by a group of users.

Yes, shared-use calendars can be set up for a group of users and individuals can share their personal calendar with other users via a custom access rule or ACL (Access Control List).

Yes, contacts can be stored across multiple address books, which can then be shared amongst user groups. Access can be provided via a custom access rule or ACL (Access Control List).

We put in great effort to ensure that your data is secured by utilizing redundant storage.

No, the Server Control Panel (SCP) functions identically for ARM servers as it does for x86 servers. All familiar features and interfaces are available on both platforms, ensuring a consistent and familiar user experience.

The primary differences between ARM and x86 servers lie in the architecture. ARM servers often offer higher energy efficiency and are ideal for applications requiring a high density of computing cores. x86 servers, on the other hand, are known for their strong performance in traditional data center environments and wide software compatibility.

No, we do not offer hourly-based billing on our range of ARM server products at this point in time.

Software compatibility on ARM servers is continuously improving. Many common operating systems and applications are already available for ARM architecture, but it is important to verify the compatibility of specific software in advance.

Yes, operating systems for ARM servers are specifically optimized for ARM architecture. There are various versions of popular operating systems like Linux distributions available for ARM.

Currently, we offer only a limited number of pre-built images for ARM servers. This selection will be expanded over time. If a desired image is not currently available, you are welcome to install a self-provided image via the FTP server.

ARM servers offer benefits in terms of energy efficiency and cost. They are ideal for scalability in high-density environments and can be a cost-effective alternative for certain applications.

The installation of Windows is not supported on ARM servers at this time.

A possible disadvantage of ARM servers may be the limited software compatibility compared to x86 servers. It is important to assess the availability and performance of required software on ARM architecture.

Just like with our x86 Servers, we host our ARM server from our data centers in Nürnberg, Germany and Vienna, Austria.

Local Block Storage is a new server upgrade offered by netcup, designed to be an easy and convenient way to expand storage capacity as needed. Local Block Storage allows for the addition of extra local storage, making it ideal for tasks where low latency is of great importance.

Local Block Storage is available for our products Root Server from G9, VPS x86 from G10 and ARM64 G11 (up to max. 8 TB).

This can be done under the desired server in the Customer Control Panel (CCP) under "Local Block Storage".

No, all file systems compatible with your servers operating system can be used on our Local Block Storages.

A direct reduction in storage capacity is not possible. To reduce storage capacity, a new, smaller storage unit must be ordered and the data transferred. Once that task has been completed, you can terminate the existing, larger storage unit.

Billing is based on the chosen storage capacity and the days used. The storage capacity is billed on a daily basis.

Local Block Storage offers cost efficiency, flexibility, scalability, and high performance without performance losses when expanding storage capacity. Due to its physical proximity to your server, Local Block Storage is perfect for latency-sensitive tasks.

Currently, there is a limitation of five Local Block Storage units per server.

Since Local Block Storage is local, it is perfect for tasks that benefit from physical proximity to a server and the associated low latency. However, unlike storage upgrades that are available over the network, Local Block Storage is less ideal for backups, as it does not allow for a quick restoration/failover to another server.

CPU: The CPU of the RS G11 consists of AMD EPYC 9634. The processors of this CPU work faster and can do more, guarantee more energy efficiency and improved security.

SSD: More SSD, which is based on NVMe technology, enables faster data transfer and lower latency.

RAM: Generation 11 also uses DDR5 (EEC) for RAM. DDR5 generally offers a higher maximum data transfer rate, improved energy efficiency and improved system performance and reliability.

No, it is not possible to upgrade from G9.5 (or older) to G11, as the new generation is operated on new hardware.

As long as hardware for the 9.5 generation is still available, we will continue to offer the old generation root servers for certain occasions (e.g. as part of our monthly promotions).

netcup does not offer any ready-made Windows installations. You also cannot obtain Windows software licenses from netcup. However, if you have a valid Windows license, you can carry out an individual Windows installation in the SCP.

We use the latest technology in Generation 11. The previous CPU (AMD EPYC 7702) is upgraded to AMD EPYC 9634. This results in better performance, more energy efficiency and increased security.

We are using more SSDs with NVMe technology in Generation 11. In addition to faster data transfer, this results in lower latency.

Thanks to the additional upgrade in RAM from DDR4 (ECC) to DDR5 (ECC) and the new AMD EPYC 9634 CPU, we guarantee higher energy efficiency than with our previous generations.

You can choose between a minimum contract term of 1 month or 12 months. In either case, you will be billed monthly.

The innovative VPS G11 series is characterised by its powerful and advanced CPU technology. This results in increased performance per core. Despite a slight reduction in the number of cores, the RAM and SSD memory have been partially increased. These improvements result in optimized performance and an even better user experience. If you want to rent a VPS that offers you more performance and flexibility, Generation 11 from netcup is the right choice.

No, it is not possible to upgrade from G10 (or older) to G11.

Generation 11 VPSs offer more advanced technology with higher performance per core. This results in an overall smoother and more powerful server experience, which has a positive impact on the performance of your website or application.

The rates and contract periods for Generation 11 are similar to previous generations. You can choose between hourly-based plans with no minimum contract period or plans with a contract period of 12 months, depending on your requirements and preferences.

Yes, similar to Generation 10, you have the option to choose the location of your VPS between Nuremberg, Vienna or “no preference” to best suit your needs. By choosing the right location, you can minimize latency and optimize performance.

Our Generation 11 VPSs not only offer improved performance and flexibility, but also a reliable infrastructure at competitive prices. Compared to other providers on the market, our vServers are characterized by high quality and a variety of configuration options.

Generation 11 VPSs support a wide range of operating systems, including various Linux distributions and Windows server versions. Our flexible offering allows you to choose the operating system that best suits your requirements. Running a Linux vServer is no problem.

Yes, our Generation 11 VPSs offer scalable storage resources so that you can easily increase the storage space with Local Block Storage via the Customer Control Panel on demand. If you need additional resources such as CPU or RAM, you can easily switch to a higher tariff within the G11.

With the VPS Generation 11s (s = small), the server location cannot be selected, but is fixed with the Nuremberg location. With VPS Generation 11, the server location can be selected between Nuremberg, Vienna or “no preference” when ordering.

In order to be able to offer our very good price-performance ratio for our small VPS G11s tariffs, we have to plan our resources optimally and calculate them strictly. Therefore, the VPS G11s tariffs are located on special nodes on which the resources for upgrades to G11 tariffs are not available.