Add an External Domain

With our current netcup web hosting tariffs, you can use two types of domains: netcup domains registered with us and external domains. External domains are registered with another domain provider. You can find instructions on how to add a netcup domain to your web hosting under: Connecting a Domain to a Webhosting Instance

Depending on the plan, a certain number of free external domains may be included (which is the case for most current products). For all other plans or if the number of free external domains has been reached, additional external domains can be added for a one-time setup fee of €4.20 (+VAT). This fee will be clearly displayed during the process. There are no further costs.

When using a Reseller Web Hosting product, you can add external domains directly in the Plesk hosting panel: Reseller Web Hosting. There are no setup fees for reseller web hosting.

Managing External Domains

1. Log into the Customer Control Panel (CCP).

2. Go to the Products menu item.
3. Click the Magnifying Glass Icon in front of the web hosting plan for which you want to add an external domain.
4. Switch to the External Domains tab.

If you have already created external domains, you will see a list of the external domains here. In addition, the respective status of the external domain is displayed.

Deleting External Domains

All data assigned to the domain will be lost (web space content, email inboxes, apps, users and more).

Click the Trash Can Icon to remove an already created external domain from your web hosting account.

Adding External Domains

1. Enter the desired domain name in the input field.
2. Click Add external domain.

The following screenshot is an example. The individual settings for your external domain may differ.

3. You will then see a note. This note contains all the relevant DNS settings that you must set for your domain in order to be able to use it in your web hosting account.
4. Configure your settings.
5. Confirm the creation of the external domain by clicking Add to.

It is not possible to use our nameservers for hosting the DNS records of the domain. The DNS records have to be set with your provider, using their name servers.

The support of your domain provider will tell you how to edit the DNS settings of your external domain.

Please note that all DNS entries must be applied in order for the domain to be added. If DNS entries are missing, adding the external domain may fail. Only when the DNS settings are correctly and completely set, the domain will be created on the servers responsible for your web hosting account. Our system checks every hour whether the DNS settings of your domain have changed. As soon as they are correct, your domain will be added to your web hosting account as an external domain. You will be informed about this by e-mail. Since your web hosting account works on a cloud infrastructure, setting correct DNS settings is mandatory. The resources of the cloud infrastructure are allocated according to utilisation.