netcup support
E-mail support: mo – fr | 8am – 10pm CET
Phone support: mo – fr | 9am – 5pm CET
Our languages: English, German
Delays in ticket processing
Due to the current high volume of support enquiries, there may currently be delays in processing incoming emails and messages via our contact form.
In order to ensure that all enquiries are processed as quickly as possible, we ask you to only create one ticket for your request, as otherwise there may be further delays due to the high number of messages. Thank you for your understanding.
Support via ticket
We are happy to help you with any questions you may have about our products. Whether accounting, hosting or server solutions or our entire product range - we want to be there for you.
Please open separate tickets for inquiries about different products. If you are already our customer, please use the e-mail address of your netcup account.
Our response promise
If we receive your ticket before 5pm CET on german weekdays (Mon-Fri), we promise to respond to your request the same day.
Requests from outside Europe are processed within 24 hours due to the time difference.
Open a ticket
Support by phone
Do you need help quickly? Our team of experienced netcup technicians is there for you from Monday to Friday 9 am – 5 pm (CET).
Use this number for calls from outside Germany or from mobile networks:
+49 721 754 0 755 0
Emergency Support
Is your web account or server unavailable? Do you suspect a technical failure or malfunction? At netcup, we understand that a smooth online presence is crucial. If you encounter irregularities in the accessibility of your web account or server, we offer you transparent information about possible disruptions. Visit our page netcup malfunctions to view current reports on technical failures and find out whether the malfunction is already known. If not, you can reach one of our technicians around the clock directly via this telephone number: +49 721 754 0 755 5
