netcup support

E-mail support: mo – fr | 8am – 10pm

Phone support: mo – fr | 9am – 5pm

Our languages: English, German

Support via ticket

We are happy to help you with any questions you may have about our products. Whether accounting, hosting or server solutions or our entire product range - we want to be there for you.

Please open separate tickets for inquiries about different products. If you are already our customer, please use the e-mail address of your netcup account.


Our response promise

If we receive your ticket before 5pm CET on german weekdays (Mon-Fri), we promise to respond to your request the same day.



Open a ticket

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Support by phone

Do you need help quickly? Our team of experienced netcup technicians is there for you from Monday to Friday 9 am – 5 pm (CET).


Use this number for calls from outside Germany or from mobile networks:


+49 721 754 0 755 0


Emergency Support

Is your web account or server unavailable? Do you suspect a technical failure or malfunction? At netcup, we understand that a smooth online presence is crucial. If you encounter irregularities in the accessibility of your web account or server, we offer you transparent information about possible disruptions. Visit our page netcup malfunctions to view current reports on technical failures and find out whether the malfunction is already known. If not, you can reach one of our technicians around the clock directly via this telephone number: +49 721 754 0 755 5