netcup support
E-mail support: mo – fr | 8am – 10pm CET
Phone support: mo – fr | 9am – 5pm CET
Our languages: English, German
Important: Longer response times during our Advent Calendar promotion
Due to the increased number of requests during our Advent Calendar promotion, response times from our support team may currently be longer than usual.
We are processing all inquiries as quickly as possible – however, delays may occur.
You can find answers to many common questions in our Advent Calendar FAQs.
Thank you for your understanding!
Support via ticket
We are happy to help you with any questions you may have about our products. Whether accounting, hosting or server solutions or our entire product range - we want to be there for you.
Please open separate tickets for inquiries about different products. If you are already our customer, please use the e-mail address of your netcup account.
Our response promise
If we receive your ticket before 5pm CET on German weekdays (Mon-Fri), we promise to respond to your request the same day.
Requests from outside Europe are processed within 24 hours (Mon-Fri) due to the time difference.
Open a ticket
Support by phone
Do you need help quickly? Our team of experienced netcup technicians is there for you from Monday to Friday 9 am – 5 pm (CET).
Use this number for calls from outside Germany or from mobile networks: +49 721 754 0 755 0
Emergency Support
Is your web account or server unavailable? Do you suspect a technical failure or malfunction? At netcup, we understand that a smooth online presence is crucial. If you encounter irregularities in the accessibility of your web account or server, we offer you transparent information about possible disruptions. Visit our page netcup malfunctions to view current reports on technical failures and find out whether the malfunction is already known.
If not, you can reach one of our technicians outside the regular hotline hours (5 pm – 9 am CET) directly at this telephone number:
+49 721 754 0 755 5
