netcup wiki
General
Ordering products
First-time order
The first time you place an order with netcup, you will receive an email asking you to verify yourself. You can choose between identity verification and prepayment. Note that the verification link is only valid for 14 days.
We carry out this verification to ensure that no one misuses your identity, protecting you against fraud or identity theft. At the same time, we can guarantee you a trustworthy service and ensure that your data remains secure.
In some cases, the prepayment option may not be available for security purposes. Alternatively, you have the option of verifying your identity. For more information on the verification methods, see: Identity verification with Stripe and Prepayment
Order budget
The order budget defines the maximum amount available for your orders or outstanding invoices. The standard limit is 100 euros. Once this limit is reached, you may be asked to make a prepayment.
This order budget has been introduced to prevent unauthorized orders, for example, from a customer's employees. It allows us to continue providing services quickly, while still ensuring a level of control over orders.
If the standard limit is not sufficient, contact our Customer Support and we can adjust the order budget in consultation with you.
To see the ordering process for our respective products, visit:
netcup
netcup Enterprise
Community
netcup Enterprise
Community