DDoS (Distributed Denial of Service) attacks have been on the increase recently. These involve remote-controlled networks of compromised computers ("botnets") overloading services on a server by sending a vast number of requests. We offer an anti-DDoS filter with a bandwidth of 2 Tbit/s for all our root servers, managed servers, and dedicated server solutions. This filter is activated automatically as soon as your server experiences a substantial number of incoming packets or an equivalently high amount of traffic from the internet. Thanks to our comprehensive protection against DDoS attacks, the Anexia DDoS Guard, we protect your infrastructure against attacks up to layer 4.

With the VPS Generation 11s (s = small), the server location cannot be selected, but is fixed with the Nuremberg location. With the VPS Generation 11, the server location can be selected between Nuremberg, Vienna or with "no preference" when ordering.

No, it is not possible to upgrade from a previous generation to Generation 11, as the hardware used for the respective generations is always a perfect fit.

There is still the option of choosing between hourly rates and rates with a 12-month contract term.

With hourly rates, payment is made monthly in advance and is billed on an hourly basis when the contract is terminated. There are no minimum contract periods or notice periods for these rates.

No, the VPS of the old generations can no longer be ordered.

The designation "VIE", "NUE" or "MNZ"means that the physical location of the server is in the data center in Vienna (Austria), Nuremberg (Germany) or Manassas (USA). The selection "no preference Europe" means that the vServer is hosted at either the Vienna (Austria) location or the Nuremberg (Germany) one depending on free capacity.

The chosen vServer location always offers the shortest response times for those users who are geographically close. Due to the availability of two different server locations, there is also the possibility to realize GEO-redundant services.

No, the quality of our services is the same at all locations.

If "no preference Europe" is selected, we can optimize the expansion of our capacities and pass on the resulting cost advantage.

No, the location of the vServer cannot be changed after the time of order setup.

No, the location of existing vServers will not be changed.

Yes, the vServer location can be viewed in the CCP in the product overview.

Yes, the VPS at the Vienna (Austria) and Manassas (USA) sites have the same features as the VPS at the Nuremberg (Germany) site.

Yes, an IP is always permanently assigned to a site. Additional IPs must therefore be booked at the corresponding location.

No, the vServers are hosted in a data center of the Anexia Group.

We are constantly working on expanding our range.

We have a highly qualified support team that looks after all vServer locations.

The ISO 27701-certified data protection management system is also used at the server location in Manassas, Virginia, USA. However, there may be specific legal (data protection) implications for you due to the server location. Unfortunately, we are not permitted to provide you with legal advice in this regard. In Germany, out-of-court legal advice is regulated by the Legal Services Act. Only certain persons, such as lawyers, legal advisors, tax consultants and patent attorneys, are permitted to provide unrestricted, out-of-court, paid legal advice.

We will of course answer any questions about how we store personal data if you or your clients are affected by data storage. However, we are unfortunately unable to advise you on how to fulfill any legal obligations you may have in connection with this server location.

We ask for your understanding in this regard and recommend that you contact a lawyer you trust, especially if you are pursuing commercial objectives.

In Austria, the same GDPR rules apply as in the entire EU area.

No, a subsequent change is not possible. A migration is only possible by a new order at the desired location and manual transfer of all data.

Yes, all three variants can be combined with vouchers (except for hourly-based tariffs).

As before, via all communication channels listed on our support website. Requests from outside Europe are processed within 24 hours due to the time difference.

Our VPS ARM64 will also soon be available in Manassas. Further products are being planned.

If you have any further questions, please contact our support.