The data protection rules in Austria comply with the GDPR rules throughout the EU.

The ISO 27701-certified data protection management system is also used at the server location in Manassas, Virginia, USA. However, there may be specific legal (data protection) implications for you due to the server location. We are not permitted to provide you with legal advice in this regard. In Germany, out-of-court legal advice is regulated by the Legal Services Act. Only certain persons, such as lawyers, legal advisors, tax consultants and patent attorneys, are permitted to provide unrestricted, out-of-court, paid legal advice.

We will of course answer any questions about how we store personal data if you or your clients are affected by data storage. However, we are unable to advise you on how to fulfill any legal obligations you may have in connection with this server location.

We ask for your understanding in this regard and recommend that you contact a lawyer you trust, especially if you are pursuing commercial objectives.

The designations VIE, NUE, MNZ, AMS or SIN mean that the physical location of the server is in the data center in Vienna (Austria), Nuremberg (Germany), Manassas (USA), Amsterdam (The Netherlands) or Singapore (Singapore, Asia). The selection "no preference Europe" means that the vServer is hosted at either the Vienna (Austria), Nuremberg (Germany) or the Amsterdam (The Netherlands) location depending on available capacity.

No, the quality of our services is the same at all locations.

No, the location of the vServer cannot be changed after ordering.

You can see the location or your server in the Customer Control Panel (CCP) in the product overview.

No, the vServers are hosted in a data center of the Anexia Group.

We are constantly working on expanding our offers.

The selected vServer location always offers the shortest response times for users who are geographically close. With four different server locations available, it is also possible to offer geographically redundant services.

Yes, an IP is always permanently assigned to a site. Additional IPs must therefore be booked at the corresponding location.

No, a change is not possible. A migration is only possible by placing a new order at the desired location and manual transfer of all data.

Yes, the VPS in Vienna (Austria), Manassas (USA), Amsterdam (The Netherlands) and Singapore (Singapore, Asia) have the same features as the VPS in Nuremberg (Germany).

With the VPS Generation 11s (s = small), the server location cannot be selected, but is set to Nuremberg. With the VPS Generation 11, the server location can be selected between Nuremberg (Germany), Vienna (Austria), Manassas (USA), Amsterdam (The Netherlands) or with "no preference Europe" when ordering.

No, you cannot upgrade from an older generation to Generation 11, as the hardware is always specific to each generation.

With hourly rates, payment is made monthly in advance and is billed on an hourly basis when the contract is terminated. There are no minimum contract periods or notice periods for these rates.

No, the location of existing vServers will not be changed.

Note that virtualization is not possible. As far as our experience goes, nested virtualization via the SVM flag can lead to technical problems at processor level. As our servers are fully virtualized, such problems affect all customers on the same instance equally. For security reasons, we are therefore unable to offer the activation of the SVM flag for our products.

To containerize applications on your server, we recommend using tools such as Docker or Podman.

If you have any further questions, please contact Customer Support.