Webhosting Interface

Our web hosting uses the Plesk Onyx panel. Log in to manage your Customer Control Panel (CCP) and click "WCP Auto-Login":

You will now be redirected to the "Products" page of the Customer Control Panel (CCP) and the menu for the first web hosting tariff in the list will open. If you have several web hosting tariffs and want to manage another one, simply click the magnifying glass in front of the desired tariff.

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The menu that appears looks like this:

In the following, each of the individual points available will be discussed.

General information about the product

First you will receive general information about the product. You will be given the product name, which should be specified when contacting support, for example, so that they know which of your products your request relates to. You can also see the number of free included domains. As you can order additional included domains (and additional domains) at any time directly via your Customer Control Panel (CCP), you will learn how to do this here.

In addition to "URL to the administration panel:" you will find the two URLs for web hosting and mail hosting. Since our web hosting tariffs are based on cloud infrastructure for high reliability and speed, the panels for configuring web hosting and configuring mail hosting are separated from each other and have different URLs. If you have set a password in the Plesk interface, you can log in to it here.

Next to "Login name in the administration panel" you will find out what your login name is for the panels. Via the link "Auto-Login WEB" or "Auto-Login MAIL" you can log in to the respective panel at any time without having to enter a password.

Global administration and configuration of web hosting

In this menu you have the option to make settings that apply to the entire web hosting. First you will receive information about connecting to the web hosting tariff:

Change document root

Here you have the option to change the document root, i.e. the directory to which the standard domain of your hosting tariff (in the format hosting123456.af123.netcup.net) should point. To do this, click the button and enter the new desired document root in the menu that appears:

Please note that only the document root can be changed for the standard domain, but not the preferred domain (redirect to "www." subdomain / redirect to variant without "www." / no redirect) or the hosting type. The standard domain is required for administrative purposes of the web hosting tariff and must therefore not be modified significantly.

Web hosting access

Under "Web Hosting Access" you can set the password for connecting via SSH / SFTP or FTP / FTP(ES) for web hosting. After entering and saving the entered password, you can then connect to the web hosting with an SSH client, SFTP client or FTP client. Use the IP address of the web server as the hostname. This is also displayed on the page for setting the password:

Please note that the user whose password you edit under "Web Hosting Access" has full access rights to all folders in your web hosting.

FTP access

Under FTP access you can add additional FTP users within the scope of your tariff limits and manage existing additional FTP users. You can also assign them a base directory of your choice. The user then only has access to this base directory and its subdirectories.

Access via SSH / SFTP is not possible, but the additional users can use FTPES for encrypted login to the FTP server.

Email addresses

Click the "Email Addresses" button to go to the email address management panel.

By clicking the envelope icon next to the email address, you will go to the webmailer.

Create email address

After clicking "Create Email Address", you can create a new email address. To do this, enter the desired name of the email address in the field provided and select the domain for which the email address is to be created. Also assign a password.

You can also define the mailbox size and the maximum number of outgoing emails.

"Forwarding"

Here you can define email forwarding for the email mailbox to be created. To do this, check the "Enable email forwarding" box and enter one email address per line in the text field to which the messages are to be forwarded.

"Email aliases"

Here you can add aliases for the email address. By clicking "Add email alias" you can define multiple aliases.

"Auto response"

Here you can set up an automatic response for incoming email messages (this is often referred to as an "autoresponder").

To do this, check the "Enable automatic response" box.

You can now define the subject, message format (text only or HTML), encoding (UTF-8 is recommended), the actual message text, possible forwarding of the original message, and a limit for the number of autoresponders sent per email address per day. You can also attach a file to the autoresponder.

You also have the option to automatically deactivate the automatic response function on a specific date. To do this, check the box next to the option and set the desired date.

"Spam filter"

Here you can activate the spam filter for the email address. You can also select what should happen to detected spam messages. By clicking "Show advanced settings" you have the option to make further configurations. For example, you can adjust the sensitivity of the spam filter there and define a white list and black list of email addresses.

Please note: In addition to the Plesk spam filter that can be configured here, the netcup spam filter for web hosting is also active by default. You can deactivate this for each domain in the Customer Control Panel (CCP).

"Virus protection"

Virus protection blocks emails containing viruses and notifies both senders and recipients.

You can activate this by checking the "Enable virus protection for this email address" box. You can also define whether only incoming or outgoing emails or both incoming and outgoing emails should be checked by the virus protection.

"Email settings"

In this tab you can (de)activate the email service for a domain, configure what should happen to emails for non-existent users (catch-all), and limit outgoing messages per domain.

• Activate / deactivate services

Check the boxes next to the domains for which you want to (de)activate the mail service and then click the "Activate / deactivate services" button.

Here you can now make the desired change.

• Webmail

Here you can select the webmail server you want to use.

• Emails for non-existent users

Here you have the option to define the behavior when emails are sent to a non-existent email address in a domain ("catch-all").

With a bounce, the sender receives a message whose content you can define in the input mask.

You can forward the email to another email address.

Alternatively, you can reject the email. This is the default setting.

• Limit outgoing messages

Here you can limit the number of outgoing emails per hour per domain. For each domain, the specified limit determines the maximum number of messages that can be sent.

"Outgoing mail control"

Follow the "Outgoing Mail Control" link in the tab of the same name to get detailed information about the number of outgoing emails per mailbox and domain.

Databases

Via the "Databases" menu item you can manage your MySQL databases.

Add database

By clicking the "Add Database" button, you can add a new database:

Enter a database name and create a database user who has access to the database. For the connection, please use the IP address specified next to "Database server".

phpMyAdmin

By clicking "phpMyAdmin" you will reach the tool of the same name and can execute SQL queries, for example.

Connection data

Here you will find the data you need to connect to the database, e.g. when setting up a PHP application.

Copy

Copy the database contents to a new or existing database. If copied to an existing database, the tables from the source database are added to the list of tables in the target database. Caution: If there are tables with the same names, the table from the source overwrites the table in the target database.

Export image

This allows you to create an image of your database. This can be stored in a folder of your web hosting (in this case you should usually make sure that it is not freely accessible) and then downloaded.

Import image

Here you have the option to import a database image. You can either upload it directly or select a file from your web space.

Check and repair

This function checks your database for errors and repairs them if necessary. The progress of the operation is displayed to you on the right at the bottom.

Remove database

Here you can delete your database if necessary.

User management

At the top right you will find the item "User Management". Here you can manage the database users currently created. After clicking on existing users, you can, for example, change their password or modify permissions. You can also create new database users here.

Applications

Via the "Applications" button you can easily install many different web applications with just a few clicks. In the following we will demonstrate the installation of WordPress as an example. Installing other applications is comparable, and additional data may be requested from you.

Of course, the usual manual installation of applications is possible, especially if you want certain program versions that are not available in this context.

Installing WordPress

• Click "Top Applications" in the menu on the left

• For WordPress, click the "Install" button

Now specify on which domain WordPress is to be installed. Also note that you can choose between "https" (encrypted connection) and "http" (unencrypted connection). If you choose "https", an automatic redirect to the encrypted version of your website will be made when you call it up. You should therefore have provided it with a certificate. This is possible free of charge via "Let's Encrypt" in our web hosting.

You must also specify the folder in which WordPress is to be installed. By default, the suggestion is blank, so that WordPress can be reached directly when the domain is called up:

In this case, we are installing WordPress directly on the domain "beispieldomain.de", which is to be accessed via an encrypted connection.

• Click "Install".

WordPress will now be installed and then integrated into the WordPress Toolkit.

The WordPress Toolkit gives you many options to manage your WordPress website directly via the Plesk Onyx panel. For example, you can log into the admin interface by clicking "Log in to the admin dashboard". You can set up automatic updates for the installation, clone it, back it up, restore it and install plugins or themes directly via our interface.

Remove application

If you want to remove an application again, click "Manage my applications" on the left and then "Remove" next to the respective application:

Hosting settings

In the hosting settings you can customize many settings for hosting your website. The individual options are discussed in more detail below. If you change the hosting settings for the standard domain (e.g. hosting123456.af996.netcup.net), these settings will apply to all (sub)domains added to the web hosting afterwards, as well as to the standard domain itself. You will find the "Hosting Settings" menu item for each domain created, so that you can set individual settings for each domain.

Website status

Click the "[Change]" link next to "Website Status" to change the website status to "Locked" or "Disabled".

Locked: "The website will continue to be hosted on the server, but visitors will be redirected to the custom error document page with HTTP code 503. Email service will remain available."

Disabled: "The website will no longer be hosted on the server and can no longer be accessed (exception: via FTP clients and the File Manager). Visitors will see the standard page of the web server. The email service will not be available."

Document root

Here you can see which directory the domain currently points to when called up. So if you operate several domains in your web hosting tariff and they are all to have different content, they require different document roots. Domains with the same document root show the same content because they both point to the same content.

You can change the document root in the Customer Control Panel (CCP).

For subdomains, a change can be made directly in the hosting panel itself.

Preferred domain

If you want your visitors to be redirected to the domain without "www" or with "www" via HTTP 301 redirect, you can use the "Preferred Domain" option. You can view the set setting here.

Security

SSL stands for "Secure Sockets Layer“. By using an SSL certificate, the data transmitted to your computer when a website is called up, for example, is encrypted. SSL certificates can be used to encrypt data streams on websites, but also for emails, for example. For example, if you retrieve your emails from your internet provider and the connection is SSL encrypted, no third party can read the data when retrieving your emails.

Here you can (de)activate SSL support and set up a permanent HTTP 301 redirect for secure SEO from HTTP to HTTPS. You can also select the SSL certificate to use. If you do not have such