Your old PPA hosting instance, including all the data it contains (web space content, databases, mailboxes, etc.) will be irrevocably removed on the deletion date announced in the initial mail to you. If you do not act (move your data to a new instance, or back them up), they will be irrevocably lost. The newly provided Plesk-based instance will continue to be available.
No, we cannot offer such a service (even against payment). If you are unable to do this yourself, we recommend using an appropriate IT service provider. Please note that we cannot make any recommendations for this.
The migration of data from the old to the new instance is done very differently depending on the applications set up, services used, etc. Essentially, the following must be observed:
*Moving the databases via SQL dump
Many content management systems (e.g. Wordpress) can be moved more easily with the help of special plug-ins. Please understand, however, that we cannot make any specific recommendations here.
However, as already explained, moving the content of a web hosting plan depends individually on which services you use. Therefore, the above guide cannot cover many use cases. However, it can be used as a basic framework for many migrations.
If you need further help with the move, we recommend that you contact an IT service provider. You can also find support from other customers in our forum at https://forum.netcup.de.
We cannot guarantee stable and reliable operation of instances based on "Parallels Plesk Automation" (PPA), such as yours, in the future, as the software has already been discontinued for several years. Also, from a security point of view, continued operation of the hosting instance based on this hosting panel is not possible. In order to make it as uncomplicated as possible for you to change to a current instance, we will provide one automatically. This is accompanied by the deletion of all data in the old instance on the deletion date mentioned in the inital mail to you.
No, due to the technical circumstances already explained, we definitely cannot continue to operate the instance beyond the deletion date mentioned, even for an additional charge. We kindly ask you to refrain from enquiring about this with our support team, as they will not be able to give you a different answer.
No, it is not possible to postpone the deletion date of your old PPA instance. Due to the large number of customers affected, we have to largely automate the process. Therefore, please refrain from making enquiries to our support team in this regard, as they have no influence on the upcoming deletion date. We ask for your understanding.
The instance is based on the same features as before in most points, in many cases you will also have better features available. It will also continue to include all originally included Included domains free of charge. Nevertheless, it is possible that the new instance will have lower services in individual points than your previously booked product. These are usually individual services that previously had unusually high capacities and were not normally used by customers in this form (such as a high three-digit number of available databases). The new features are based on our current instances and thus also on values customary in the market. You can view the provided services of the old and the new instance in your Customer Control Panel (CCP) under "Products andclick on the magnifying glass in front of the product, followed by "Features".
Please also note the following two questions.
If you have created a website with the "Web Kit" in the old PPA hosting instance and would like to continue to operate it with us, you can move it normally via FTP, as it is only an ordinary static website (a database was not used for these websites). However, it is no longer possible to edit the website within the hosting panel afterwards, as the Web Kit is no longer offered in this form in the new panel. Due to the age of the outdated panel, the web pages created by the Web Kit usually no longer meet current technical standards.
In individual cases, different features may be available in the new instance. An example of this could be the number of databases that can be created, which in the old PPA instances was sometimes in the high three-digit range. We had to adjust these values to align to our current instances and thus also to the usual market conditions, as otherwise problems may arise later on if you want to upgrade the newly provided instance. The individual service options to which this applies have only been fully utilised by our customers in exceptional cases. Should such a change still cause you major difficulties, please contact our support team so that we can find an individual solution together.
We will provide your new instance at the same cost as the previous product. In some cases, the new instance may also be cheaper.
The next billing of your new instance will take place at the same time as would have been the case with your old hosting instance. However, the billing period for the new product may change. This means that you may have to pay for fewer or more months in advance from the next invoice. You can view the billing period of your new product after it has been made available in your Customer Control Panel (CCP) under "Products" and click on the magnifying glass in front of the new product, followed by "Contract details".
The minimum contract period of the new instance is always one month. This means that you will not be disadvantaged in any way. As described below, you can return the new instance until the old hosting instance has been cancelled. After that, you can cancel it in the regular way instead. If you have not yet received a further invoice for the new product (but it is still billed over the remaining term of the last invoice of your PPA instance), you will not automatically receive a credit note for the paid remaining term in the event of cancellation for technical reasons. In this case, please contact our support after you have cancelled and the new product has been deleted. Our accounting department will be happy to assist you.
Please note that in this case your old hosting instance will also be irrevocably deleted on the announced deletion date, including all the data it contains. If you do not book another instance with us, you will no longer receive any hosting services from us as of this date. Furthermore, in this case we will no longer send you any further reminders for the deletion of your PPA instance. Your hosting plan will then be switched off and deleted without further notice on the announced date, including all the data it contains. You will find the link to cancel the new instance in the announcement mail. If you no longer have it, please contact our support team at email@example.com.