netcup wiki
Webhosting
Ordering a Backup
1. About the Backups Created by netcup
We recommend creating regular backups of your data. Starting at Webhosting 2000, you can the backup manager of your hosting to do so.
As part of our current web hosting offers, we create daily backups and store them for 7 days. If required, you can order a restore of these backups on our website for a fee.
- We back up all website content, emails, and databases.
- We back up files up to 10 GB in size.
- These are stored for a maximum of 7 days, with today counting as day 1.
2. Ordering a Backup
Order your desired restore on our website, and then be sure to contact Customer Support. Click the link below to order your restore:
We recommend backing up both the files and the database for a complete WordPress restore.
Please note that we can only provide the oldest backup (from 7 days ago) today and within our response guarantee. After you place your order, we will check to see if any data is still available.
If we cannot provide a restore, your order will be cancelled, and you will not be charged. If data is available, and we restore it, you will be charged for the restore according to the details on our website.
3. Contacting Customer Support
After placing your order, contact our Customer Support and provide the following information, depending on the product you have ordered.
Restore Files
Provide us with
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your customer number.
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a date within the last 7 days (maximum today's date minus 6 days, as today is counted as day 1).
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the name of the affected web hosting (Hosting-1234).
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the name of the directories that need to be restored. Note that we need the exact path. You can view this in the Webhosting Control Panel (WCP) under Websites & Domains > Hosting & DNS > Hosting > Document root.
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the target directory for the restore (if you want to restore the content to a different directory).
We recommend backing up both the files and the database for a complete WordPress restore.
During a restore, files that existed at the time of the backup are restored, overwriting the corresponding files in the hosting. However, files not present at the time of the backup are not deleted or overwritten. Therefore, we recommend creating a manual backup of the current data and then deleting the files in the corresponding directory.
Restore Databases
Provide us with
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your customer number.
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a date within the last 7 days (maximum today's date minus 6 days, as today is counted as day 1).
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the name of the affected web hosting (Hosting-1234).
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The names of the databases that need to be restored. If you don't know them, you can find them in your application's configuration file. Example: For WordPress, you can find the database name in the file wp-config.php in the line "define( 'DB_NAME', 'k123456_wp_8lrr6' );".
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To restore a database, create a new empty database in which we can restore the data. Alternatively, we can store the database as a file on your hosting, which you can import yourself via the Webhosting Control Panel (WCP).
Restore Emails
Provide us with
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your customer number.
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a date within the last 7 days (maximum today's date minus 6 days, as today is counted as day 1).
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the name of the affected web hosting (Hosting-1234).
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the name of the mailboxes that need to be restored. Note that the mailboxes must exist.
If you order a backup of a reseller web hosting package, we need the following additional information: Domain, Name of the customer in the reseller package, Subscription, Has the subscription been created?